Do you print your own clothing?
All Cowsep Clothing orders are printed and fulfilled by Nerdvana Clothing
What brand shirts do you use?
We print on 100% Polyester Dry-Fit Gildan Performance Tees. Or on 100% Ring-Spun Tultex Cotton tees.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.
What are the washing instructions?
The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US takes 3-5 business days. International orders usually take 2-3 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Note: Packages refused, RTS, unclaimed or otherwise returned through no fault of the seller will be immediately refunded less the cost of shipping unless stated otherwise.
Still have other questions?
For additional information about Nerdvana please use the contact form or email support at cowsep[at]nerdvanaclothing[dot]com.